Shipping Policy
Last updated: August 2026
Order Processing & Handling Time
All orders are processed and packed within 1 to 2 business days (Monday through Friday, excluding major federal holidays). Orders placed on weekends or holidays will begin processing on the following business day.
Once your order has been dispatched, you will automatically receive an email confirmation containing your package tracking number.
Shipping Rates & Delivery Estimates
We ship to residential and commercial addresses across the United States (all 50 states). Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Ground Shipping | 3–5 Business Days | $6.99 Flat Rate |
| Free Standard Shipping | 3–5 Business Days | FREE on orders $75.00+ |
| Local Store Pickup (Memphis, TN) | Ready within 24 Hours | FREE |
Local Store Pickup
If you are located in the Memphis, Tennessee area, you can choose Local Store Pickup at checkout. Once your order is prepared, we will send you a pickup notification email. You can collect your order during store hours at:
VILLAGETOYSTAR
585 S Perkins Rd
Memphis, TN 38117, USA
Order Tracking
When your order ships, you will receive a tracking link via email. You can also track your shipment at any time using our Track Order Page with your Order ID and billing email.
Damaged or Lost Packages
If your package arrives damaged in transit or is lost, please contact us immediately at contact@villagetoystar.shop with your order number and photos of the damaged packaging/items. We will resolve the issue promptly with a replacement or full refund.
Incorrect Shipping Addresses
Please double-check your shipping address during checkout. If you notice an error in your shipping address after placing an order, please email us at contact@villagetoystar.shop as soon as possible before the order is dispatched.